AI AGENTS FOR CUSTOMER SUCCESS
NOT ANOTHER COPILOT.
Purpose-built CS agents that bring clarity to retention, renewals, and growth.
Customer Success AI Agents, Built for Strategy
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Agents, not prompts.
Each agent is designed around a real CS workflow, from change management to account saves. You always get a strategic output, not generic text.
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Instant access.
Delivered directly to you, with no setup required. Buy your agent, access it and start getting results in minutes.
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Proven formula.
Built on over a decade of customer success and services expertise with HubSpot, Marriott, Virgin and high-growth SaaS startups.
Sneak peek the agents coming soon…
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Coach your CSMs through strategic saves, not last-minute firefights.”
The Churn Preventer acts like a personal strategist for Customer Success Managers, guiding them step-by-step on how to manage at-risk accounts. It helps CSMs approach tough situations with confidence, structure, and the right playbook to maximize the chance of renewal.
Key Benefits
Strategic coaching: Walks CSMs through how to lead a save plan — not just what to do, but how to do it.
Tailored guidance: Adjusts recommendations based on account profile, risk signals, and business context.
Confidence under pressure: Equips CSMs with talking points and frameworks for high-stakes conversations.
Revenue protection: Turns risky accounts into retention opportunities before renewal is on the line.
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Guide every CSM through change, across their entire book of business — with clarity and confidence.
The Change Management Coach helps Customer Success Managers plan and execute change across accounts in a smart, efficient, and strategic way. It minimizes risk, maximizes opportunities, and ensures that transitions — from product rollouts to org changes — build stronger customer relationships instead of breaking them.
Key Benefits
Strategic clarity: Identify which accounts are most at risk during change.
Efficiency: Get structured playbooks for each scenario without reinventing the wheel.
Confidence: Coach CSMs through tough conversations so they lead with authority.
Outcomes: Protect renewals, reduce churn, and turn change moments into growth moments.
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Give CS leaders the metrics that matter. Clear, consistent, and executive-ready.
The KPI Creator equips Customer Success leaders to define, track, and communicate the right performance metrics across their organization. It eliminates guesswork, aligns teams on outcomes, and ensures that Customer Success is seen as a strategic growth driver at the executive level.
Key Benefits
Strategic alignment: Establishes KPIs that tie directly to business growth, not vanity metrics.
Standardization: Creates a common framework across CSMs and accounts so leaders can manage consistently.
Executive impact: Delivers metrics that resonate with CEOs, CFOs, and boards — making CS a revenue center, not a cost center.
Scalability: Gives leaders a repeatable system for reporting success as the business grows.
Meet the Founder
I’m Kate Reed, founder of MAKR. After almost 15 years in Customer Success and Client Services (HubSpot, Marriott, Virgin, and scaling SaaS startups), I saw the gap: teams want AI, but they don’t have a playbook. That’s why I built MAKR: to make customer teams more human and more impactful with AI.
